Shipping, local pickup & returns

Shipping 

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

If you need to cancel an order for any reason please reach out to us within 12 hours of placing your order.  

Your item is shipped by weight. Shipping charges for your order will be calculated and displayed at checkout. 

Local Pickup

You can skip the shipping fees with free local pickup at 498 Shenandoah Dr Byesville Ohio. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 4-8 on Monday-Friday. Please have your order confirmation email with you when you come

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at sunriseglitter1@gmail.com with your name and order number, and we will look into it for you.

Route Package Protection

Sunrise Glitter is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. *Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

Shipping delays and undeliverable packages 

We are not responsible for shipping delays. All packages are sent with tracking. If your tracking states that your package is undeliverable, we are more than happy to find an option for replacement or refund. This may be in the form of store credit or re-shipping the order. Unfortunately, we do not have any control over the USPS or the route your package takes.  

Damaged, missing items, and incorrect items

We accept returns up to 3 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Reach out to us at sunriseglitter1@gmail.com to make arrangements for a return.  

In the event that your order arrives damaged in any way, please email us as soon as possible at sunriseglitter1@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sunriseglitter1@gmail.com.

If you selected local pickup in checkout, and replacement items are given, they will only be available for local pickup.  

*NOTE* the boxes tumblers come in may show damage from shipping, this does not mean the tumbler is damaged.  

Cancelling or changing an order

If you need to cancel an order for any reason please reach out to us within 12 hours of placing your order. 

Ways to contact me are

Facebook page www.facebook.com/sunriseglitter 

texting my phone at (740)260-6735

emailing sunriseglitter1@gmail.com