Shipping, local pickup, UPS or FedEx, Damaged or missing items
Your package will be shipped within 3-5 business days. We try and get your order out as fast as we can, larger sales and volume could put us into the 3-5 day range. If there would be a slight delay in shipping, it will be announced on our social media pages.
Your item is shipped by weight.
Local pickup is available at our location in Byesville Ohio. In order to serve all our customers we must limit the available times from 4-8 pm, 7 days a week.
You will receive a notification letting you know that your order is ready for you.
Route Package Protection
Sunrise Glitter is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. *Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
Shipping delays and undeliverable packages
We are not responsible for shipping delays. All packages are sent with tracking. If your tracking states that your package is undeliverable, we are more than happy to find an option for replacement or refund. This may be in the form of store credit or re-shipping the order. Unfortunately, we do not have any control over the USPS or the route your package takes.
Damaged, missing items, and incorrect items
If any item in your packaging is damaged, missing or incorrect, reach out to us within 48 hours. We may require photos of the item and possibly the shipping box. We will work to rectify the problem. If an incorrect item is sent, we may require you to send the incorrect item back to us, at our cost. If you selected local pickup in checkout, and replacement items are given, they will only be available for local pickup.
*NOTE* the boxes tumblers come in may show damage from shipping, this does not mean the tumbler is damaged.
Best ways to contact me are through our Facebook page www.facebook.com/sunriseglitter or texting my phone at (740)260-6735.